FAQs

How much is shipping?

$5 (USD) for the first shirt, and $2 (USD) for each additional shirt—to most* countries! 

Where are shirts shipped from?

Most shirts are printed and shipped from locations across the USA. Some shirts may also be printed in Canada, UK, Czechia, or Germany. 

Can you ship to my country?
Unfortunately, USPS cannot ship to many countries due to covid-19 disruptions. Please check this list to see if your country is experiencing service disruptions. If so, we recommend that you either hold off on ordering, or order with extreme patience as it may take up to 12 weeks to arrive. 

How long will it take for my shirt to arrive after printing?

USA (lower 48): up to 20 business days after printing

USA (Puerto Rico and Hawaii): up to 20 business days after printing

Canada, UK, Czechia, Germany: up to 20 business days after printing

Everywhere else: up to 60 business days (approximately 12 weeks). 

How long will it take for my shirt to be printed?

Once an order is placed, it may take 10-20 business days to print, then it will be shipped. (The printing times have been extended considerably due to covid-19 disruptions.)

How are shirts shipped?

Shirts from the US are shipped by USPS, DHL, or Asendia International Priority Airmail with tracking. Shirts printed in other countries typically use the national postal service.

Do you offer expedited shipping?

No, unfortunately we cannot. There is only one shipping option at this time. 

Who do I contact about problems with my order?

Please email store@inaturalist.org.

What if my shirt still hasn't arrived?

First, please check with your local post office to see if it is being held there. Then, check the tracking information emailed to you and calculate how many business days have passed since shipping. If it's not at the local post office and it has been more than 20 business days (US) or 60 business days (international), please email store@inaturalist.org.

Do you plan to add other products?

We hope so eventually, but not until sometime in 2020 the global disruptions due to covid-19 make it unlikely that we will expand the options until global supply chains and shipping resume more normal functioning.

I have opinions about other products you should sell. Who do I tell? 

Great! Please vote on this poll on the iNaturalist Forum and/or leave a comment there.

 

*Unfortunately, we cannot ship to Belarus, Burundi, Central African Republic, Cuba, Iran, Libya, North Korea, Somalia, Sudan, Syria, or Zimbabwe.