FAQs

How much is shipping?

$5 (USD) for the first shirt, and $2 (USD) for each additional shirt—to most* countries! 

Where are items shipped from?

Items are printed and shipped from locations across the USA. 

Can you ship to my country?
Unfortunately, USPS cannot ship to some countries due to covid-19 disruptions. Please check this list to see if your country is experiencing service disruptions. If so, we recommend that you either hold off on ordering, or order with extreme patience as it may take up to 12 weeks to arrive. 

How long will it take for my shirt to arrive after printing?
These are upper limit estimates. Please store@inaturalist.org if your item has not arrived in this timeframe after the send date in the tracking information.

  • USA (lower 48): up to 10 business days after printing
  • USA (Puerto Rico, Alaska, and Hawaii): up to 15 business days after printing
  • Canada: up to 20 business days after printing
  • Everywhere else: up to 30 business days (approximately 6 weeks). 
How long will it take for my item to be printed?

Once an order is placed, it takes 2-5 business days to print, then it will be shipped. (The printing times may be extended due to covid-19 disruptions.)

How are items shipped?

Items from the US are shipped by USPS, DHL, or Asendia International Priority Airmail with tracking. 

Do you offer expedited shipping?

No, unfortunately we cannot. There is only one shipping option at this time. 

Who do I contact about problems with my order?

Please email store@inaturalist.org.

What if my shirt still hasn't arrived?

First, please check with your local post office to see if it is being held there. Then, check the tracking information emailed to you and calculate how many business days have passed since shipping. If it's not at the local post office and it has been more than 10 business days (US) or 30 business days (international), please email store@inaturalist.org.

Do you plan to add other products?

We hope so eventually! We launched in late 2019 with shirts. We added hats, phone cases, and more shirt options in late 2020.

I have opinions about other products you should sell. Who do I tell? 

Great! Please vote on this poll on the iNaturalist Forum and/or leave a comment there.

 

*Unfortunately, we cannot ship to Belarus, Burundi, Central African Republic, Cuba, Iran, Libya, North Korea, Somalia, Sudan, Syria, or Zimbabwe.